Frequently Asked Questions
Everything you need to know about your Maats cycling gear and orders.
What are your shipping costs and delivery times?
We offer worldwide shipping. Orders within the Netherlands are typically delivered within 1-2 business days. International shipping times vary by location, and free shipping is available on orders above a specific threshold.
How do I determine the right size for cycling apparel?
Cycling gear is designed for an aerodynamic fit. We provide a detailed size guide on each product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit or staying true to size for a race-fit.
What is your return policy?
You can return any unused items in their original packaging within 30 days of receipt. Please ensure all tags are attached. Once we receive your return, we will process your refund or exchange within 5 business days.
Which payment methods do you accept?
We accept a wide range of secure payment methods including iDEAL, Credit Cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Do you offer a crash replacement program?
Yes, we know accidents happen. If your Maats kit is damaged in a crash, contact our support team with photos of the damage and your original order number to receive a discount on a replacement item.
How should I care for my high-performance cycling clothes?
To prolong the life of your gear, we recommend machine washing at 30°C on a delicate cycle, using mild detergent, and avoiding fabric softeners. Always hang to dry and never tumble dry.